Description
Join our dynamic team as a Remote Call Center Representative and be a crucial part of our customer service operations.
As a representative, you’ll be the first point of contact for our valued customers, addressing inquiries, resolving issues, and providing exceptional service over the phone.
Responsibilities:
1. Handle inbound and outbound customer calls with professionalism and courtesy.
2. Provide accurate information and assistance regarding products, services, and inquiries.
3. Resolve customer concerns efficiently, escalating issues when necessary.
4. Maintain detailed and accurate records of customer interactions.
5. Collaborate with team members and other departments to ensure comprehensive customer support.

Requirements:
1. High school diploma or equivalent.
2. Proven experience in customer service or a related field is a plus.
3. Excellent communication skills, both verbal and written.
4. Strong problem-solving abilities and attention to detail.
5. Ability to work independently and as part of a team.
6. Familiarity with call center equipment and software.

Conditions:
1. Remote work setup: Must have a quiet and dedicated workspace at home.
2. Flexible hours: Ability to work evenings, weekends, and holidays as needed.
3. Reliable high-speed internet connection.

Benefits:
1. Competitive hourly wage.
2. Comprehensive training and ongoing support.
3. Opportunities for career advancement within the company.
4. Health and dental insurance options.
5. Work-life balance with flexible scheduling.

If you are passionate about delivering exceptional customer service and thrive in a remote work environment, we invite you to apply and join our team at Teleperformance.
We value diversity and are an equal opportunity employer.

(Teleperformance Remote Jobs) Remote Call Center Representative – Work From home Job

In India, there are various benefits and guidelines that govern the employment landscape. Here are a few not unusual aspects associated with task advantages for employees in India:

Provident Fund (PF): The employees’ Provident Fund (EPF) is a obligatory financial savings scheme for employees. Both the business enterprise and employee make a contribution a percentage of the worker’s income to the EPF. The accumulated amount may be withdrawn upon retirement or resignation.

Gratuity: Gratuity is a lump sum charge made by employers to employees as a token of appreciation for his or her years of provider. It is relevant to employees who have finished at least 5 years of continuous provider with the equal organisation.

Health insurance: Many employers offer health insurance or clinical blessings to personnel. This will cover hospitalization charges for the employee and occasionally for their dependents.

Depart rules: employees in India are entitled to diverse types of leaves, inclusive of earned or paid leave, unwell go away, and informal depart. Maternity and paternity go away also are supplied as in keeping with statutory guidelines.

Employee state coverage (ESI): ESI is a social protection and medical insurance scheme for employees. It provides scientific and cash benefits to employees and their households in case of sickness, maternity, or employment harm.

Country wide Pension device (NPS): some employers offer the country wide Pension machine, a voluntary lengthy-time period retirement savings scheme designed to permit systematic savings for people.

Paintings Hours and overtime: the standard workweek in India is normally 48 hours, unfold over six days. Beyond regular time is paid for paintings performed past the standard hours.

Maternity and Paternity leave: Maternity go away is mandated with the aid of regulation, offering lady employees with paid depart earlier than and after childbirth. Paternity depart is also becoming extra not unusual, although it isn’t mandated via law.

Bonus: Employers may also provide annual bonuses to employees, frequently round competition times. This is mostly a percentage of the worker’s annual earnings.

Worker inventory alternatives (ESOPs): In some sectors, in particular in IT and startups, employees may be supplied stock options as a part of their compensation package.

Training and education: some agencies help the ongoing education and education of their employees through imparting financial help or examine depart.