Job Description

Amazon, a global leader in e-commerce, technology, and logistics, is committed to providing exceptional customer service to its diverse customer base. With a relentless focus on innovation and customer satisfaction, Amazon continues to revolutionize the way people shop and interact with technology.

Job Summary:

As a Non-Voice Support Executive (Tamil) in Nagercoil, you will be an integral part of Amazon customer support team, providing assistance to Tamil-speaking customers through non-voice channels. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a seamless shopping experience for every Amazon customer.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries through non-voice channels such as email, chat, and messaging platforms.
• Troubleshoot and resolve customer concerns regarding orders, payments, deliveries, product inquiries, and other related issues.
• Ensure accurate and timely documentation of customer interactions and resolutions in internal systems.
• Collaborate effectively with cross-functional teams to escalate complex issues and drive prompt resolution.
• Proactively identify opportunities for process improvements to enhance the overall customer experience.

Required Skills and Qualifications:

• Proficiency in both written and spoken Tamil language is essential.
• Excellent communication skills with a strong focus on customer service.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills with attention to detail.
• Basic computer literacy and familiarity with office software applications.

Experience:

• Prior experience in customer service or related roles is preferred but not required. Freshers are encouraged to apply.

Working Hours:

• Full-time position with flexible scheduling, including weekends and holidays as per business needs.

Knowledge, Skills, and Abilities:

• Knowledge of e-commerce platforms and familiarity with Amazon products and services is advantageous.
• Ability to adapt quickly to changing processes and technologies.
• Strong interpersonal skills and a collaborative mindset.

Benefits:

• Competitive salary package with performance-based incentives.
• Comprehensive healthcare benefits, including medical, dental, and vision coverage.
• Opportunities for career growth and professional development within Amazon global network.
• Employee discounts on Amazon products and services.
• Vibrant and inclusive work culture with opportunities to participate in community engagement initiatives.

Why Join Amazon?

• Join a dynamic and innovative team at the forefront of the e-commerce revolution.
• Make a meaningful impact by providing exceptional customer service and shaping the future of online shopping.
• Access to unparalleled resources, training programs, and career advancement opportunities within a global organization.

How to Apply:

To apply for the position of Amazon Non-Voice Support Executive (Tamil) in Nagercoil, please apply through our website.

Join Amazon today and embark on a rewarding career journey where your talents are valued, and your potential is limitless!