Description
Tek Experts is looking for a Support Engineer for Dynamics with the experience needed to work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing to resolve issues quickly and deliver exceptional customer service. You will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams

The Microsoft Dynamics team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows, a next-generation software integration/automation.

The role will operate within the Microsoft business unit under the management of the TM and be based in Costa Rica, USA, Nigeria, Bulgaria, China, Rwanda, Vietnam,

Driving exceptional outcomes with purpose-built solutions.

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you’re the fit we’re looking for. Join our global team of experts and grow your IT career with us.

Responsibilities

Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Mentor junior support engineers as needed or requested by management.
Qualifications

High-level technical education, computer science, or equivalent working experience is preferred.
Valuable certifications relevant to the product are preferred.
2 – 3 years of technical and customer support experience are required.
Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
Creative, adaptable, and have strong problem-solving skills.
Customer-obsessed, take the initiative and exceed expectations.
Fast learner interested in understanding our products.
Professional fluency in English is essential, both written and spoken.

Support Engineer for Dynamics ERP/CRM

In India, there are various benefits and guidelines that govern the employment landscape. Here are a few not unusual aspects associated with task advantages for employees in India:

Provident Fund (PF): The employees’ Provident Fund (EPF) is a obligatory financial savings scheme for employees. Both the business enterprise and employee make a contribution a percentage of the worker’s income to the EPF. The accumulated amount may be withdrawn upon retirement or resignation.

Gratuity: Gratuity is a lump sum charge made by employers to employees as a token of appreciation for his or her years of provider. It is relevant to employees who have finished at least 5 years of continuous provider with the equal organisation.

Health insurance: Many employers offer health insurance or clinical blessings to personnel. This will cover hospitalization charges for the employee and occasionally for their dependents.

Depart rules: employees in India are entitled to diverse types of leaves, inclusive of earned or paid leave, unwell go away, and informal depart. Maternity and paternity go away also are supplied as in keeping with statutory guidelines.

Employee state coverage (ESI): ESI is a social protection and medical insurance scheme for employees. It provides scientific and cash benefits to employees and their households in case of sickness, maternity, or employment harm.

Country wide Pension device (NPS): some employers offer the country wide Pension machine, a voluntary lengthy-time period retirement savings scheme designed to permit systematic savings for people.

Paintings Hours and overtime: the standard workweek in India is normally 48 hours, unfold over six days. Beyond regular time is paid for paintings performed past the standard hours.

Maternity and Paternity leave: Maternity go away is mandated with the aid of regulation, offering lady employees with paid depart earlier than and after childbirth. Paternity depart is also becoming extra not unusual, although it isn’t mandated via law.

Bonus: Employers may also provide annual bonuses to employees, frequently round competition times. This is mostly a percentage of the worker’s annual earnings.

Worker inventory alternatives (ESOPs): In some sectors, in particular in IT and startups, employees may be supplied stock options as a part of their compensation package.

Training and education: some agencies help the ongoing education and education of their employees through imparting financial help or examine depart.