Job Responsibilities: Order Management Coordinator

Hiring Organization: Yeti

Educational Requirements: Bachelor Degree

Industry: Private

Employment Type: Full Time

Salary: ₹25k/Month

Location: Maharashtra, India

Yeti Work From Home Jobs Mumbai (Full Time) India

Task Summary:

At YETI, we believe that time spent outside issues like never before and our stuff can make that time extraordinary. At the point when you work here, you’ll have the opportunity to make exceptional, meaningful work and issue settle with innovative colleagues close by. Together, you’ll assist our customers with getting the high-quality stuff they need to take full advantage of their experiences. We are BUILT FOR THE WILD™.

Yeti Work From Home Jobs Mumbai (Full Time) India

As a DTC Order Management Coordinator, you will have an integral impact in creating a premium Customer Experience by removing friction from the customer order venture. You will assume a crucial part in ensuring a consistent customer experience by providing Tier 2 help for escalations from our customer service group. You will depend endless supply of order issues and failure points, and work cross-functionally with Innovation, Operations, and Finance to determine pain points. You are driven by curiosity to find big picture solutions. You adjust to rapidly changing priorities while still managing to remain organized.

Yeti Work From Home Jobs Mumbai (Full Time) India

Responsibilities:

• Handle a variety of internal inquiries with high ownership, including yet not limited to:
• Identify and report framework integration blunders, validate backend order situations with, investigate order-related issues

Yeti Work From Home Jobs Mumbai (Full Time) India

• Support the Customer Experience Supervisor with customer contacts, reviewing order management training, escalations and reporting depending on the situation
• Make order management reports and oversee order pipeline wellbeing
• Identify issue patterns and areas of improvement, and bring solutions to the table

Yeti Work From Home Jobs Mumbai (Full Time) India

• Resolve mind boggling or uncommon issues that require a customized solution
• Liaise with internal groups on order issues or framework blunders and be responsible for actioning order edits
• Proactively communicate order postponements or issues to customers, internal groups and warehouses
• Utilize formats in Zendesk to email customers

Yeti Work From Home Jobs Mumbai (Full Time) India

• Liaise with warehouse groups to determine order issues
• Support projects that impact orders and the Customer Experience
• Guarantee a consistent customer experience during promotions and item dispatches

Yeti Work From Home Jobs Mumbai (Full Time) India

• Organize and execute customer mollifications
• Issue guarantee claim substitution items
• Issue mollifications for review customers

Yeti Work From Home Jobs Mumbai (Full Time) India

Qualifications and Attributes:

• No less than 1 years of customer service experience
• School education liked

Yeti Work From Home Jobs Mumbai (Full Time) India

• High School degree required
• Working information on Succeed required
• Experience with Zendesk, Shopify and ERP frameworks is an or more

Yeti Work From Home Jobs Mumbai (Full Time) India

• Demonstrated experience working in a speedy high-volume environment
• Solid interpersonal skills and ability to create and oversee relationships with cross functional colleague’s
• Curiosity to learn, exacting attention to the details and genius with all that you do!

Yeti Work From Home Jobs Mumbai (Full Time) India

YETI is pleased to be an Equivalent Opportunity Boss.

Yeti Work From Home Jobs Mumbai (Full Time) India

About Yeti India Benefits:

Regularly, enormous neighborliness organizations like Yeti offer a scope of advantages to their workers, which might include:

1. Medical services Advantages: Clinical, dental, and vision protection inclusion.
2. Retirement Plans: 401(k) or other benefits intends to assist workers with putting something aside for retirement.
3. Taken care of Time: Get-away days, occasions, and other took care of time choices.
4. Representative Limits: Limits on lodging stays, feasting, and different services for workers and here and there their loved ones.
5. Preparing and Improvement: Potential open doors for vocation advancement and preparing programs.
6. Health Projects: Drives to advance worker wellbeing and prosperity.
7. Representative Help Projects (EAP): Backing services for workers managing individual or expert difficulties.
8. Acknowledgment and Prizes: Worker acknowledgment projects and compensations for remarkable execution.
9. Adaptable Work Courses of action: Choices for adaptable timetables or remote work, where material.