Job Title: Chat process Job

Salary Package: 15,000 – 25,000 a month

Work Exp: 0 – 2 years

Company Name: Crowe

Job Location: Noida, Uttar Pradesh

Qualification Require: 12th Pass

Language: English/Hindi

Job Info –

Job Description:

Provide professional and skilled technical services and support to internal clients. Interact daily with clients through a chat support interface. Document customer interactions within the firm’s incident tracking system and escalation incidents when appropriate.

Responsibilities:

• Accountable for meeting established service level agreements and maintaining the appropriate level of communication with the client and other IT staff.
• Provide first level support of all inbound chats.
• Accurate logging, ticketing and tracking of all chats.
• Provide accurate, timely and professional resolution on all supported level one issues.Utilize Knowledge base articles to provide support.
• Accurate escalation of tickets per department procedures.
• Efficient and accurate resolution on all assigned tickets.
• Timely and accurate completion of all assigned duties.Assist with other assigned tasks within the department.
• Other duties as assigned by Technical Support Engineer Lead or Technical Support Leader

Qualifications:

• Ability to set expectations related to customer service
• Excellent Customer service skills.
• Fundamental knowledge of software and hardware technologies
• Strong technical, analytical, communication and customer service skills.

Requirements:

• Bachelor’s degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
• 2-5 years of Customer service training/experience
• Industry certification a plus (i.e. HDI, Microsoft)
• Travel required to perform job duties (approximate percentage)
• As required, work after-hours and during maintenance periods
• Ability to work in a global environment
• Ability to quickly triage incidents and prioritize work

Key Positions With Which This Position Interfaces:

• All levels of firm personnel with incidents
• Client Service Support Specialists
• CSS – Technical Support Leader
• CSS – Technical Support Team Member
• CSS – IT Operation Services Lead India
• Technical Support Engineer Leader
• Members from other internal IT group to escalate tickets

ABOUT THE TEAM:

Information Services (IS):  Information Services manages the firm’s infrastructure design and security, project management office, architecture, enterprise application services, client service and infrastructure and administration.

Our Benefits:

At Crowe, we know that great people is what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country’s best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.