Job Responsibilities: ANALYST I, IT SERVICE DESK

Hiring Organization: Puma

Educational Requirements: Bachelor Degree

Industry: Private

Employment Type: Full Time

Salary: ₹35k/Month

Location: Karnataka, India

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Task Summary:

SPEED and SPIRIT is what we search for in our applicants, characterized by a few basic qualities that motivate us to BE DRIVEN in our presentation, BE Dynamic in our brandishing heritage, BE TOGETHER in our solidarity, and BE YOU to let our singular ability and experience sparkle. Going after a position at PUMA is simple. Basically click APPLY On the web and follow the moves toward transfer your application.

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Your Ability

• 1-3 years providing end-client backing to an enormous end-client base in a remote-working environment
• School level degree in PC related technologies or showed equivalent experience
• Exceptional client support and interpersonal skills and the ability to adjust in a face-paced environment

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• Ability to effectively prioritize and organize multiple undertakings/errands while maintaining line responsibility
• Working information on Microsoft Windows, O365 Suite including Groups, Active Directory administration and involved experience configuring and troubleshooting Dell/HP/Macintosh workstations/desktops and iPhones

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• Experience with PC imaging processes, Symantec Endpoint or Microsoft Protector, Adobe Creative Suite
• Understanding of basic organization principles as well as conventions and services like IP, DNS and DHCP
• Information on Cisco Meraki network equipment, Retail POS frameworks, and macOS an or more

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Your Mission

• Provide first point of contact technical help to both the PUMA Corporate and Retail environments
• Investigate and determine a huge variety of technical issues including MS Windows, Macintosh, organization, Office365, and Retail frameworks
• Oversee Retail store incidents involving critical framework blackouts by using analytical skills to quickly diagnose and determine issues to guarantee financial impact to the business is minimized

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• Coordinate and communicate with Head supervisors, District Managers, and the business on broadened blackouts and escalations.
• Participate in group based monitoring and managing of the main ticket line and take ownership of critical priority assignments that are generally impactful to the business
• Exercise judgment on when to heighten unsettled help incidents to Tier II level

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• Team up with nearby and Worldwide IT groups on impromptu activities connected with security, organization, and applications
• Perform equipment and software arrangements and collaborate with third-party specialists for effective implementation
• Administer resource tracking and inventory the executives to guarantee availability of IT instruments for end clients
• Participation in off hours available for potential emergencies rotation approximately once like clockwork.

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About Puma India Benefits:

Regularly, enormous neighborliness organizations like Yeti offer a scope of advantages to their workers, which might include:

1. Medical services Advantages: Clinical, dental, and vision protection inclusion.
2. Retirement Plans: 401(k) or other benefits intends to assist workers with putting something aside for retirement.
3. Taken care of Time: Get-away days, occasions, and other took care of time choices.
4. Representative Limits: Limits on lodging stays, feasting, and different services for workers and here and there their loved ones.
5. Preparing and Improvement: Potential open doors for vocation advancement and preparing programs.
6. Health Projects: Drives to advance worker wellbeing and prosperity.
7. Representative Help Projects (EAP): Backing services for workers managing individual or expert difficulties.
8. Acknowledgment and Prizes: Worker acknowledgment projects and compensations for remarkable execution.
9. Adaptable Work Courses of action: Choices for adaptable timetables or remote work, where material.