Job Description

In this role, you’ll join a team of Social & Community Managers, each specialized by a YouTube product area. You’ll drive external communications and operational processes for your product area across all of our team's online Social & Community platforms. Manage external communications for your product areas across online social and community platforms. Help maintain a detailed content calendar and test new strategies to increase communication and engagement metrics. Help grow YouTube Contributors to scale peer-to-peer education. Host external presentations, participate in virtual meet-ups, and program events, and facilitate trusted testers opportunities. Support training and quality programs for @TeamYouTube’s social operations to ensure high quality and accuracy of responses for your product areas. Oversee daily forum management for your product areas on the YouTube Product Forum and any third-party platforms (reddit, etc.). Escalate product issues and respond to highly upvoted threads.

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Job Qualifications

• 2 years of experience working in social media, community management, and/or customer service.
• Experience managing day-to-day social presence of an influencer account or a major consumer brand
• Ability to analyze data, identify trends, and present key findings, with experience applying learnings to future programs.

Required Skills

• Writing Skills
• Conflict resolution skills
• Social media engagement skills
• Escalation handling and management
• Effective Time Management
• Data Analysis and Presentation

Soft Skills

• Verbal communication
• Driven and self-motivated
• written communication
• Adaptability
• Problem Solving Skills
• Detail oriented and highly organized
• mulit-tasking

Social & Community Manager

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