Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

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Key Responsibilities:

• Directly responsible for managing a $300M+ labor budget and implementing resource planning best practice strategies and processes for airport operations in ORD (O'hare International Airport)
• Works closely with senior station leaders to optimize workforce resources across the station while adhering to labor contract constraints and meeting service and cost targets
• Optimizes workforce resources across departments for each flight schedule to support the achievement of ORD objectives
• Works with station leaders to deliver final workforce targets for each flight schedule based on schedule structure, process standards, labor contract constraints, volumes and risk factors
• Develops highly detailed analytics and tools to problem solve and drive successful resource planning outcomes
• Responsible for short-term planning labor delivery ensuring operational effectiveness and overall station personnel budget
• Responsible for long-term headcount planning; including hiring, attrition rates, etc.
• Proactively finds opportunities to improve operational and cost performance
• Create and maintain shift and vacation bids that reduce service defects while controlling costs and complying with collective bargaining agreements for all airport operations frontline employees
• Analyzes labor contract and potential service standard change and flight schedule change scenarios

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Undergraduate degree in Business, Economics, Mathematics, Operations Research, Industrial Engineering, or related field involving quantitative analysis
• 3-5 years leading a team required
• 2 years of relevant work experience required, preferably direct experience in a complex workforce planning operation
• Continuous improvement experience required
• Highly proficient in MS Office (particularly Excel)
• High level of analytical ability
• Strong, demonstrated team leadership skills
• Excellent verbal and written communication skills
• Enthusiasm and passion for the airline industry and working in a dynamic, fast-paced operational environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• MBA or advanced degree preferred
• Knowledge of scheduling tools (Inform, StaffPlan)
• Proficiency with complex data sets
• Experience with simulation software
• Data visualization skills

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

Manager - Hub Resource Planning

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