WITHHOLD: 
No withhold will be accepted for this examination.

Current employees in unclassified service in the County of Los Angeles Department of Public Social Services who meet the following criteria also qualify to participate in this exam:
 
Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service OR full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing.

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DEFINITION: 
Makes initial and continual eligibility determinations of public assistance and grants for an assigned number of public assistance applicants and participants.

CLASSIFICATION STANDARDS: 
This is the journey-level of the Eligibility Worker class series and positions allocable to this class report to an Eligibility Supervisor. Eligibility Worker II's are assigned a caseload and are responsible for making independent determination of initial and continuing eligibility for applicants and program participants receiving public assistance within established guidelines and procedures. May also perform Income Eligibility Verification of cases to calculate overpayment recovery amount.

Incumbents must exercise knowledge of the laws, regulations and procedures governing the administration of public assistance grants and programs and of interviewing and record keeping techniques. Incumbents must also have the ability to search and gather records of various incomes or eligibility related information from multiple sources including computer databases, and apply the rules and regulations pertaining to eligibility for various categories of aid programs, makes mathematical computations, evaluate financial data, and interact effectively with the public in the process of public assistance program evaluation.

Essential Job Functions

Interviews applicants or participants receiving public assistance to obtain financial and other eligibility data and assists applicants or participants in completing the necessary documents for the initiation, continuation, or modification of benefits.

Explains provisions of the various public assistance programs, applicable federal and state regulations, county policies, legal rights and responsibilities of persons applying for or participating in public assistance programs.

Advises participants of sanctions for non-compliance with the terms and conditions of initiating and continuing benefits.

Reviews and analyzes financial and eligibility information to determine initial or continuing eligibility for one or more public assistance programs, e.g. CalWORKs, General Relief, CalFresh, Medi-Cal or others.

Contacts individuals, agencies, insurance companies, schools and other relevant institutions to verify or clarify information provided to resolve discrepancies.

Analyzes available information and make appropriate disposition recommendations.

Computes benefits for eligible applicants or participants of public assistance programs to determine whether funds can be authorized for special needs; initiates and updates program participants' financial information and budget documents.

Organizes, monitors and prioritizes assigned cases to ensure required case records and documents are properly filed, processed, verified and updated within specific time limits to meet the deadlines established by legislation and regulations.

Makes home calls or field visits to interview participants, to verify eligibility and clarify other pertinent information related to a participant's case file.

Makes preliminary assessment of applicants or program participants' social situation to determine potential problems for appropriate referrals to social service staff.

Refers applicants or program participants to appropriate County departments, community-based organizations, and other agencies for services and resources to address their immediate and long-term needs. 

Prepares the forms necessary for entering participant's financial and biographical data into the computer system; review computer generated data reports to verify and ensure data entered are accurate.

Searches various income and eligibility related computer databases to ascertain whether the applicants or participants of the programs are receiving income from other sources of public assistance aids or programs, and to verify eligibility status.

Participates in a job referral and placement project for potentially employable applicants and participants of public assistance.

Verifies earnings or incomes to compute the amount of over-payment or over-issuance, generate over-payment reports and Notices of Action, and, when appropriate, makes referrals to the Welfare Fraud Prevention and Investigations unit.

Follows existing criteria in identifying suspected cases of welfare fraud for referrals to the Welfare Fraud Prevention and Investigations unit.

Requirements

SELECTION REQUIREMENTS: 
One year of experience in the County of Los Angeles' class of Eligibility Worker I.

LICENSE: 
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

ENDORSEMENT OF COUNTY QUALIFICATIONS: 
 Experience gained in a position performing similar kinds of work which provides the knowledge, skills, and abilities required for the higher-level position will be accepted. Experience claimed will be verified and evaluated to determine if the type, level or length of experience is qualifying.  Applicants must supply sufficient information for this evaluation to be made. County employees who wish to meet the requirements using out-of-class experience must provide, within ten (10) calendar days of filing, written proof of this experience in a Verification of Experience Letter (VOEL) signed and approved by their Departmental Human Resources Manager or authorized representative.  Employees do not need to submit such verification if they hold or have held one of the positions listed in the requirements, or a position deemed to be at equivalent level. Credit will only be given for out-of-class experience to meet the selection requirements. 

ELIGIBILITY WORKER II

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