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Service Desk Voice Support job in Pune

Service Desk Voice Support job in Pune

Job Description

Job Name: Service Desk Voice Support

Salary: Not Disclosed

Exp: 0 – 1 year

Company Name: Mphasis

Location: Pune

Qualification: Graduate Or Undergraduate

Language: any language

 

Job Info –

Hiring for Service Desk- Voice Support

Should be flexible with 24/7 shifts

Week offs- Any 2 Rotational week offs

Good communication skills

 

Work location: Pune

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs

Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

Update users about request status and close request when users are satisfied with solutions

Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Apply [email protected]