Guest Relation Executive Jobs in Delhi (Saket)

  2,25,000 - 2,75,000 PA

  0 - 2 Years

  Delhi (Saket)

Vacancy: Not Disclosed Posted: 18/03/2020 Applicants: 2110

Full Job Description

  • Providing excellent customer service as per hotel standards.
  • Greeting guests and assist whenever required.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their pre-registration formalities.
  • Maintain up-to date information on room rates, current promotions, offers and packages.
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Brief the guests about the room.
  • Co-ordinate with housekeeping to ensure cleaning of the room.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Adhere to staff grooming and hygiene standards.
  • Good command of the English language is essential, both written and verbal.

Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Hotels, Restaurants
Role Category: Front Office/Customer Care
Role: Front Office/Guest Relations Executive/Manager
Employment Type: Full Time, Permanent


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